Shipping policy
1. Shipping Methods
We ship all orders from the United Kingdom using Royal Mail Tracked 48 and optional Royal Mail Tracked 24 services to ensure fast and reliable delivery within the UK. Orders to European Union will be dispatched with Royal Mail International Tracked.
2. Processing Time
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Time
- Royal Mail Tracked 24 aims to deliver within 1-2 business days from dispatch.
4. Shipping Costs
- Unless stated otherwise, shipping costs are calculated at checkout based on your location and the weight of your order.
5. Order Tracking
- Once your order is dispatched, you will receive a tracking number via email to monitor the delivery status.
6. Shipping Address
- Ensure the shipping address is accurate and complete to avoid delays. We are not responsible for orders shipped to incorrect addresses provided by the customer.
7. Lost or Damaged Orders
- If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date for assistance.
8. International Shipping
- Please contact us if you would like to purchase our products outside the UK and European Union.
9. Contact Us
For any questions or concerns regarding shipping, please contact us.